Frequently Asked Questions

Orders & shipping

Payments

Service

Privacy

Other inquiries

Orders & shipping

When will my order be shipped?

Your order will be shipped on the day we receive your payment, on condition that the ordered product is in stock and the address you entered is correct. If the product is not in stock you will receive a notification via email. Your order number can be used to request the status of your order at any time.

How long will it take for my order to arrive?

Our distribution centre is located in Amsterdam, the Netherlands. A shipment to countries in Europe will normally take 3 to 6 days. Shipments within the Netherlands or neighbouring countries may take 1 to 3 days.

I haven't received my order yet, now what?

Should you not have received your expected order within the estimated delivery period that is mentioned on the website, don't panic! Please be patient and wait a few more days, as mail carriers in some countries do not always stick to their promises. Also keep in mind that (public) holidays can cause delay. Of course you can also visit your local post office and inform if your package has been delivered at your neighbours house.

Can I cancel my order?

Yes, you can cancel your order by contacting us. If your order has already been shipped, you can return it to us and will be refunded. Please note that in this case, shipping costs for the return shipment are non-refundable.

Payments

What payment options do you offer?

We offer several payment options. We accept transfers to one of our bank accounts, payment by credit card, money orders and checks. Dutch, Belgian and Spanish can also order by Cash on Delivery and pay the postman when the package arrives. For more information please see the more detailed Payment Information page.

How long does payment processing take?

This depends on the payment method. Credit Card payments are processed almost immediately, whereas other methods such as a bank transfer and cash payment require us to manually check and approve your payment. To ensure fast processing, please always include your full name and order number with your payment.

Service

How can I reach you?

You can call us at +31 (0)20 4889886 during business hours, email us at info@vaposhop.com or send us a message on Facebook or Twitter. Or use the contact form.

What if I’m not satisfied with my product or your service?

We put a great deal of effort into our products and service, so we’ll do what we can to solve the problem. We also offer a 30-day money back guarantee, a minimum 1 year warranty on vaporizers and a hassle-free return policy. Please contact us before returning an order.

Do you have a physical store in Amsterdam?

No, at the moment our products are exclusively available online.

When will I get a reply?

If you’ve emailed or messaged us, we’ll always respond within one business day. This means messages sent on Friday may not be read until the following Monday. You can call us from 9:00 to 17:00 Central European Time, from Monday to Friday.

Privacy

Are packages discreet?

Yes. All orders are shipped in generic packages or envelopes, without the VapoShop logo or name. It will only show our logistics company name, your address and a return address.

Is my personal information safe?

VapoShop uses its own secure database to store customer information such as names, addresses and order history. This information is used solely by the VapoShop team and our postal service to deliver your order and ensure proper service. We treat all privacy-sensitive information confidentially and will never share your information with a third party.

We offer the option to make an order without creating an account, where we only store the necessary information for the delivery.

Does your website use cookies?

Yes. Like most online stores, VapoShop requires the use of cookies for a number of basic website functionalities such as the cart. Without cookies certain parts of our website may not function properly. We also use cookies to monitor website traffic. This information is solely used to improve our service to you and is not intended to breach your privacy in any way. We treat all privacy-sensitive information confidentially and will never share your information with a third party.

Other inquiries

Can I buy products in large quantities (wholesale)?

VapoShop currently does not offer volume discounts on the website, but we may be able to help. Please consult the vaporizer wholesale page for more information.