Frequently Asked Questions
Orders & shipping
When will my order be shipped?
Your order will be shipped within 24 hours after we receive your payment, on condition that the ordered product is in stock and the address you entered is correct. If the product is not in stock you will receive a notification via email. Your order number can be used to request the status of your order at any time.
How long will it take for my order to arrive?
Our distribution hub is strategically located in Amsterdam, the Netherlands. A shipment to countries in Europe will normally take 2 to 3 business days. Shipments within the Netherlands or neighbouring countries (Germany, Belgium) generally arrive within 1-3 business days.
I haven't received my order yet, now what?
Should you not have received your expected order within the estimated delivery period that is mentioned on the website, don't panic. Please be patient and wait a few more days, as mail carriers in some countries do not always stick to their promises. Also, keep in mind that (public) holidays can cause delays. Of course, you can also visit your local post office and inform if your package has been delivered to your neighbour's house.
Please take into account that, due to the current COVID-19 measures, our carriers and postal services may experience additional delays. Please be patient and know that as soon as you get an order confirmation email, we will have your order processed and sent out within 24 hours.
We advise you to frequently check your track & trace link for any updates.
Can I cancel my order?
Yes, you can cancel your order by contacting us. If your order has already been shipped, you can return it to us and will be refunded. Please note that in this case, shipping costs for the return shipment are non-refundable.
What payment options do you offer?
We offer several payment options. We accept transfers to one of our bank accounts, payment by credit card and PayPal. Dutch, Belgian and Spanish customers can also order by Cash on Delivery and pay the postman when the package arrives. For more information, please see the more detailed Payment Information page.
How long does payment processing take?
This depends on the payment method. Credit Card payments are processed almost immediately, whereas other methods such as a bank transfer require us to manually check and approve your payment. To ensure fast processing, please always include your full name and order number with your payment.
How can I reach you?
You can reach us via our contact form.
What if I’m not satisfied with my product or your service?
We put a great deal of effort into our products and service, so we’ll do what we can to solve the problem. We also offer a 14-day-money-back guarantee, a minimum 1-year warranty on vaporizers and a hassle-free return policy. Please contact us before returning an order.
Do you have a physical store in Amsterdam?
No, at the moment our products are exclusively available online.
When will I get a reply?
If you’ve emailed or messaged us, we’ll respond within two business days.
Are packages discreet?
Yes. All orders are shipped in generic packages, without the VapoShop logo or name. It will only show our logistics company name, your address and a return address.
Is my personal information safe?
VapoShop uses its own secure database to store customer information such as names, addresses and order history. This information is used solely by the VapoShop team and our postal service to deliver your order and ensure proper service. We treat all privacy-sensitive information confidentially and will never share your information with a third party.
We offer the option to make an order without creating an account, where we only store the necessary information for the delivery.