FAQ for: Firefly 2 + free carrying case

  • Ben Butler: 2016-03-28 22:33:02
    Do you know when you will get stock of these?
    Hi Ben,

    The Firefly 2 is scheduled for arrival mid August. Keep an eye on this page for updates!
  • Adam: 2016-04-03 22:55:31
    Can you control the temperature directly? Does the battery charge separately, or must it be in the device?
    Hi Adam, the temperature of the Firefly 2 can only be adjusted via the profile settings by using the smartphone app. The battery is replaceable, but needs to be in the device to charge.
  • Christophe: 2016-06-06 17:44:50

    In a previous question you said it would arrive in June, we are in June, do you have a more precise date for it ?

    Hi Christophe, unfortunately the EU release date for the Firefly 2 has been pushed back to August (we've also updated the product description). Please keep an eye on this page and our social media channels to stay up to date.
  • Christophe: 2016-06-18 11:32:31
    De temperatuur van de firefly kan met de app ingesteld worden om hogere temperaturen te bereiken, maar gaat het zonder ook prima doen... of vergis ik mij? En hoe zit het met de glazen binnenkant, kan die snel kapot?
    Hi Christophe, het klopt inderdaad dat de app niet per se nodig is om de Firefly 2 toch goed te kunnen gebruiken. De glazen binnenkant van het klepje zal niet snel beschadigen, het glas is namelijk gemaakt van zeer sterk Gorilla glass.
  • Frogggo: 2016-07-08 11:16:17
    Can you use it while chargeing ?
    Since the Firefly 2 uses a charging dock, the unit cannot be used while charging. The good news is that charging (from USB 3.0) only takes about 45 minutes!
  • Ska: 2016-07-12 10:38:31
    Hi, Any idea when you will have stock of these, I heard the release date for it has been pushed back to October?
    Hello Ska, as you can read in our product description we're expecting Firefly 2 stock to be here around mid August. Being one of the select authorized resellers you can expect to find it here first.
  • Hasan: 2016-07-20 19:24:32

    So if I pre-order the FF2 can you guarantee a delivery date, and what would that be?

    Thanks in advance.
    Hi Hasan,

    We cannot guarantee an exact date yet, but you will reserve a unit in the first European shipment, which is estimated to arrive around mid August.
  • Hansolo: 2016-07-31 15:28:59
    Are there any additional tax for recibe firefly2 in Spain?
    Hi Hansolo,

    Thank you for your interest. No additional VAT will be charged as we are based in the EU (the Netherlands).
  • Lorenzo: 2016-08-01 20:49:14
    Salve è possibile usare per esempio uno 0.2 o si può mettere solo una quantità prestabilita nella camera di combustione?
    È possibile usare anche minime quantità di erba nel Firefly 2, anche se i migliori risultati (con vapore più intenso e gradevole) sono raggiunti con una camera riempita almeno fino a metà, ancora meglio, riempita del tutto.
  • kuhnztmann: 2016-08-04 11:57:28
    hallo,, is het nu al duidelijk wanneer hij leverbaar is...??? ik kan echt niet wachten..... grt
    Uiterlijk midden augustus verwachten we de pre-orders te kunnen versturen!
  • John barrett: 2016-08-11 17:08:36
    Hi there, do you have the firefly 2 in stock now? If so how long to get to the uk if I ordered now? Thanks!

    Hi John, at the time of writing (August 12) we have stock in all colours - but they're selling fast! Shipping time to UK is 1-2 business days.
  • Christian: 2016-08-18 19:02:38
    Is the app not available yet in Germany or is Android outdated?
    On the Play Store it says that my phone is incompatible with the app. I'm using a HTC ONE M8 with Android 4.4.4 .
    My device is rooted so i can't update atm.
    Hi Christian, I'm sorry to hear this. It appears that the app is only compatible with more recent Android versions. We're checking with the manufacturer from which version of Android on the App can be used.
  • Siva: 2016-10-01 11:24:20
    Could you kindly give more details on product warranty ? Are we supposed to contact / ship it directly to the US in case of a warranty claim or do you guys provide after sales service support as well?
    Hi Siva, there is no need to ever send a product you purchased from us back to the US. As official reseller, we will be happy to handle any warranty requests for you in case of problems.
  • Maria: 2016-10-21 12:03:49
    Hello, if I buy it from Spain, does the charger come with the US type of plug so I will need an adaptor, or does it come with my local type of plug? Thank you.
    Hi Maria, your Firefly 2 will come with a USB charger plug, so no converter is necessary!

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