Frequently Asked Questions

Our delivery service dispatches orders Monday to Friday. Your order will be shipped within 24 hours after we receive your payment, on condition that the ordered product is in stock and the address you entered is correct. If the product is not in stock you will receive a notification via email. Your order number can be used to request the status of your order at any time.

You can go to the Shipping info page, all you need to know is there.

Should you not have received your expected order within the estimated delivery period that is mentioned on the website, don't panic. Please be patient and wait a few more days, as mail carriers in some countries do not always stick to their promises. Also, keep in mind that (public) holidays can cause delays. Of course, you can also visit your local post office and inform if your package has been delivered to your neighbour's house.

Please be patient and know that as soon as you receive the payment confirmation email, we will have your order processed and sent out within 24 hours. We advise you to frequently check your track & trace link for any updates.

If you have not received your parcel or tracking information in the estimated delivery time make sure to verify your spambox and to contact us within 7 days.

We strive to ensure swift shipping of all orders, which is why once your order is placed it is processed so quickly by our warehouse that it cannot be cancelled. However, you do have the option to refuse delivery upon arrival.
If your order has already been shipped, you can return it to us and will be refunded. Please note that in this case, shipping costs for the return shipment are non-refundable.

We offer several payment options. We accept transfers to one of our bank accounts and payment by credit card. For more information, please see the more detailed Payment Information page.

Once your order is placed it is no longer possible to change payment method. You can place a new order selecting the preferred payment method. Unpaid orders are cancelled automatically after a few days.

This depends on the payment method. Credit Card payments are processed almost immediately, whereas other methods such as a bank transfer require us to manually check and approve your payment. To ensure fast processing, please always include your full name and order number with your payment.

You can reach us via our contact form.

We put a great deal of effort into our products and service, so we’ll do what we can to solve the problem. We also offer a 14-day-money-back guarantee, a minimum 1-year warranty on vaporizers and a hassle-free return policy. Please contact us before returning an order.

No, at the moment our products are exclusively available online.

If you’ve emailed or messaged us, we’ll respond within two business days.

Yes. All orders are shipped in generic packages, without the VapoShop logo or name. It will only show our logistics company name, your address and a return address.

VapoShop uses its own secure database to store customer information such as names, addresses and order history. This information is used solely by the VapoShop team and our postal service to deliver your order and ensure proper service. We treat all privacy-sensitive information confidentially and will never share your information with a third party.

We offer the option to make an order without creating an account, where we only store the necessary information for the delivery.

Yes. Like most online stores, VapoShop requires the use of cookies for a number of basic website functionalities such as the cart. Without cookies, certain parts of our website may not function properly. We also use cookies to monitor website traffic. This information is solely used to improve our service to you and is not intended to breach your privacy in any way. We treat all privacy-sensitive information confidentially and will never share your information with a third party.