You can send your order back to us within 14 days after receiving it. No matter the reason. Begin the return process by filling in the form, as explained below.
What if something is wrong with my vaporizer after these 14 days?
Check the terms of the manufacturer's warranty outlined on the vaporizer's product page. If the problem with your vaporizer falls within the warranty's terms and conditions, you can proceed with the steps outlined hereunder.
How do I return a product?
Contact our customer service for instructions about returning your product.
What happens next?
After we receive your return application, our in-house experts will look into your request. They will decide whether your problem can be fixed from a distance, for example by sharing some tips and tricks on how to use the device or they will decide to send you a completely new product. If our experts feel the need to examine the product before deciding whether to repair or replace your order, you will be asked to send us the defective product for review (at your own expenses). If the claim is valid, we will fully refund the shipping costs.
In which conditions should you return the device?
Simply send us the product in question. A broken vaporizer, for example, does not have to be accompanied by the accessories you have received with it.
We’ve received the product, now what?
Our experts will confirm the arrival and investigate the problem.
If we can repair it, we will. We will fix and test the product and send it back to you.
If we can’t repair it, we will send you an identical new product.
You will be contacted by our lovely customer support team to let you know whether we have replaced or repaired a product.
You can log into your VapoShop account to see the status of your return. Is something still unclear? Please do not reply to the confirmation mail but contact us via this contact form and don’t forget to mention your personal claim number.